Sumo

Delivery

How long does it take and how much will it cost?

All Bouncepad products are configured to your exact specification and dispatched worldwide from our UK warehouse using FedEx and DHL. We offer free shipping for online orders over $100 (USD) when shipped to the US*. If the order is under $100, a standard shipping fee of $20.00 will be charged. For all offline orders and other locations, shipping charges are applicable and based on total weight and delivery address.

Please note we cannot ship to PO Boxes.

Orders placed Monday to Friday, before midday (UK time) are usually shipped the same day on a next day service with FedEx. Once your order has been scheduled for assembly, you will receive an email confirming the dispatch date. When your order is dispatched, you will receive a further email with your invoice and tracking information.

If you have questions about shipping costs or would like to arrange your own shipping, please contact us.

*48 contiguous United States.

Will I have to pay and Customs fees, Import Duties or Taxes?

No import duties and taxes are applicable to orders being delivered to all US States, excluding Massachusetts where we charge the local Sales Tax of 6.25%. Bouncepad covers and manages all import fees with the US Customs and Border Protection Agency. If your total order value exceeds $2,500.00 we may need you to fill out a simple CBP form to clear the order through customs.

How do I track my order?

Once your order has been shipped, you will receive an email with your parcel tracking number. This will be sent to the billing email address along with your invoice.

Is my tablet compatible?

Please check the tablet compatibility list on the tech specs tab. If you can’t see your tablet on the list, please email us to check if it’s compatible at customerservice@bouncepad.com

Need help identifying your iPad model?

Please click here

I need an invoice:

Once your order is shipped, you will receive an invoice via the email provided during checkout

I need a pro-forma invoice:

Select bank deposit at checkout and we will send a pro-forma invoice to you

I already own a Bouncepad product and want to use the same key across all my products:

If you have ordered from us before, we will automatically give you the same locks and keys for your new Bouncepads. If you would like different ones, please email us at orders@bouncepad.com

How can I pay?

We accept the following payment options:

– Visa, MasterCard, American Express, Visa Electron and Maestro

– Paypal

– Apple Pay

– Bank deposit

Need a quote?

Please send us an email at customerservice@bouncepad.com and include the product, tablet model, feature access and color

How do I return my order?

For returns, please email support@bouncepad.com quoting your order number

Can I amend my order once I've paid?

Yes. Please email us at orders@bouncepad.com quoting your order number and we’ll do our best to help you

Does it come in other colors?

Black and white are the two colors our products are available in. However, if you’re looking for some extra flare, why not try branding your faceplate

Can I add my logo to the faceplate?

Yes. Please send your logo to customerservice@bouncepad.com